Telecoms Jobs

Helpdesk Manager Dublin, Republic of Ireland

Duties and Responsibilities: - To develop and implement service strategies and objectives, conducting regular staff dialogues. - Ensuring staff development, coaching and training. - Help desk absence and leave approval along with organising staff meetings. - Implement/ monitor operational procedures whilst ensuring compliance with regulatory, health and safety and quality standards. - Ensure adequate resources to handle daily volume of customer/staff/internal calls. - Monitor out of hours calls from pageboy. - Escalate issues encountered on a day to day basis. - Oversee maintenance of new contracts data base and follow up with customers on outstanding service quotations *Service Controlling *Resource Planning *Internal Liaison *Customer Care *Future Development For further information about this role please contact ANGELA BYRNE at the Allegis Group on 01 8794821 or email on abyrne@allegisgroup.ie The Allegis Group is an employment business and agency. Allegis Group Ltd is acting as an Employment Agency in relation to this vacancy.

Duration:
Country:	Ireland
Rate/Salary:
Start date:	ASAP
Position type:	Permanent
Company name:	Allegis Group
Contact:	Angela Byrne
Telephone:	00353 (0) 1 879 4800
Email:	abyrne.54386.1237@allegisgroup.aplitrak.com
Posted:	07/05/2008 10:56:00
Reference:	Ab08

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